Shipping & Returns
Please allow 3-4 business days for delivery of your goods, all post is via registered courier via Australia post eparcel service. Items not delivered and signed for are carded and sent to the nearest post office for collection.
To check the status of your order you can login to our site with the email and password details that you were sent during the checkout process.
At Dental Wear Pty Ltd we understand that ordering online can be a tricky process. So we have made it, as easy as possible for you to choose the right size for you. Just carefully follow the instructions on how and where to measure your garment on the sizing page of this website and you should have no problems in ordering “the perfect fit”.
Returns will happily be accepted for incorrect size orders, as this will happen from time to time, this reason for return must be in writing and be within 7 days of delivery. The garments must be returned with all original packaging. All labels and swing tags must still be attached, and the garment must not have been washed, worn whilst working or dry-cleaned. Failure to comply with these directions will void any return. Any return without a purchase will incur a 10% restocking fee.
Returns for incorrect sizing can only be accepted once, so please measure twice before replacing an order. If in doubt please call us, as we are more than happy to help with your fitting. We are then happy to re-send the goods at our expense for a second time, with a firm order. Any further deliveries / returns will be at the cost of the customer. No goods will be accepted as “Return To Sender”
Returns are to be delivered back to Dental Wear Pty Ltd within the allocated time frame. The return must be received with an accompanying letter explaining the reason for return. Final acceptance of returns and refunds will be at the discretion of Dental Wear Pty Ltd. This does not affect your statutory rights as a consumer. After the 7 Days a 10% restocking fee will be charged.
At Dental Wear Pty Ltd we strive to ensure our customers are happy at all times.
If you have any further questions please feel free to call or email our customer care team, they will endeavor to have a response within 24Hrs.
Please Note Dental Wear Durapel™ is a Stain repellant garment and not Stain Proof, please avoid things such as Ink, Paint, Grease etc. As these stains are not covered by any warrantee.
Look after your garment and your garment will look after you. All Prices are advertised in AUD.